ADSL allows you to access the internet instantly and much faster than normal dialup, plus you will receive many other benefits as well, such as being able to use the phone and the internet at the same time

Upload speeds are the speed at which you will be able to upload to a remote server. All Fast Access are offering a generous 448kbps* Business products offer up to 832kbps

*All fast access will give you the highest possible speed which you can receive.

Usage or bandwidth is the amount of usage that you will receive per a month. For example the more bandwidth or usage you have with your account the more downloads, emails, streaming etc you will be able to carry out.

Yes, details for over use on silver and gold packages we will automatically invoiced at the account at £4 for 5GB. For example if a customer went over by 1GB we would charge £4 and if they went over by 5GB then we would still charge £4.

No, we will simply invoice you for the additional amount used. We will not stop you from accessing the internet at any point.

Please submit a ticket to customer service asking for a usage report

We can accommodate for any usage, however if you are looking to carry out activities such as Peer to peer (P2P), file sharing during peak hours or gaming then you may be better on our extreme package which will cost an extra £2 per a month. This gives the extra value of not being restricted to certain activities, however this does mean that all heavy users will be placed on to the same network not to interfere with lighter users.

Please view fair bandwidth use under our acceptable usage policy which can be found here. All capped account customers will have to adhere to this. If you are unsure if you are an extreme user then please email sales@allfastaccess.com with full details of your planned activity.

No, all customers will be contacted prior to this and will have an option to upgrade

Yes, any ADSL connection can be migrated over to us, usually free of charge. This is free and simple process which can save you money. Click here to learn more

No, every thing is included in the monthly price and installation fee.You will be required to purchase a modem and filters separately.

No, you can set this up easily yourself, should you need any assistance please refer to your modem manual or contact our support team.

All of our packages contain a contention ratio of 50:1, this means that the connection at the exchange is shared with another 50 users. This could, show down at peak periods, whereas contention ratios such as 20:1, 5:1 and 1:1 occur less. Please contact sales should you wish to discuss our ranges of low contention ratio packages

Yes, in the unlikely event you wish to cancel your broadband contract with us you will be required to pay £20 for migration or £30 for new installations. Alternatively you may wish to opt for our one month contract

Broadband is available in most areas throughout the UK however the speeds vary. We recommend all customers to check that IPStream broadband is available in their area and check the estimated speeds available to them.

You will need a modem, line filters and a active connection

We except Master Card, Visa Electron, Visa Delta and Visa credit card

Activation usually takes approximately 15 days. We will contact you immediately should any problems occur with your order.

We offer dynamic IP by standard, which means that every time you connect to the internet this will change. An dynamic IP is no good if you wish to use you computer for gaming or use it to host a website. Should you wish to purchase a Static IP this will cost £2 per a month unless you are on Platinum Extreme in which case this will cost a one off fee of £5

Yes, please click here to learn more about residential security suite

Please view our knowledge base which can be found here or contact sales by sending an email to sales@allfastaccess.com or by calling 0845 00 44 363

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