Moving to us is Really as Simple as 1-2-3
If you have had enough of your existing broadband provider then you will be pleased to know that you can move to All Fast Access single line ADSL products with minimal fuss and downtime*. Here is what you need to do:
1 - Contact your existing broadband supplier requesting an MAC code
2 - Choose a single line ADSL product and sign up ensuring that you input all the details correctly.
3 - Once your broadband account is activated you can start using your broadband with us. This will take roughly 7 to 15 days, however you will be able to continue to use your existing supplier during this time
Thats it! Simple and can save you money
Below are some questions which you may have
How much will this cost
Migration only costs £10 plus your subscription fee if migrating from an IPStream provider. The contract is only 1 month so there is no long ties
Will I receive any downtime?
No, you can transfer form your existing ISP to All Fast Access without any loss of connection*
What is an MAC code?
An MAC code is normally 10 or 12 alphanumeric characters followed by a / and then 5 alphanumeric characters e.g. FTIP12345678/CB12N. This is used to transfer from one broadband supplier to another.
Can I transfer from any ISP?
Migration can take place from any ISP which provides MAC codes on ADSL lines
How long does migration take?
Migration to All Fast Access takes roughly 7 to 15 days to complete.
What if I am not on IPStream, can I still migrate?
Any customer who is not on an IPStream line type (e.g. LLU or DataStream) can migrate providing their ISP offers MAC codes. Migration usually takes longer than 15 days and downtime is one to two hours on average*. This downtime is in place as a cease and a re-provide needs to be carried out on the line. This process will cost £35 with a 12 month contract or £50 with no contract. Please contact your ISP if you wish to find out whether or not you are on an IPStream.
How do I start?
By simply ordering your package from
here and following the instructions
