Updated: 22/03/2008

This AUP outlines what our policies are to protect the user and other internet users from the inappropriate use of the internet. We reserve the right to update this from time to time. We expects our users to co-operate fully with any investigations we need to undertake regarding internet misuse. Any content that violates this AUP will be removed. We reserve the right to remove any other content that we deem is unacceptable without notice.

Heavy bandwidth use by a small number of users can significantly reduce available bandwidth for everyone else on the pipe. We do not believe that this is fair. Heavy bandwidth often results from using P2P (Peer to Peer) or file sharing software, sending of mass mail (SPAM), virus/malicious code infection, etc. We reserve the right to advise heavy bandwidth users to move to a different, more suitable package else be disconnected from their current package. Please contact sales@allfastaccess.com if you would like to discuss your requirements

We do not define heavy use of bandwidth in terms of GB used, to do so would require constant adjustments to this figure as average users' usage patterns change. For example, in the space of just one year the average users increased their viewing of online video streams; We would not want to accuse all of these users of suddenly being "heavy users". Instead We use 'Modal Monthly Average Peak Bandwidth Usage Analysis' to ascertain the current monthly average of the majority of users, using modal rather than median average automatically highlights any users that fall outside of the masses. These individual users' traffic logs are then compared to known 'Traffic Pattern Profiles' to see if the user appears to be using file sharing and other software that is often stealthily switching from port to port, IP address and time-bursts. This way we can reduce the 'false-positives'. We will then compare queued IP packets caused by this user's 'Traffic Pattern Profile' and see if their monthly usage affected the pool of "average" users; if it did then the user is tagged as a "heavy user".

If users are concerned about the way we monitor our unlimited packages then we recommend either purchasing an extreme package or a capped package. Please note policy still applies to capped packages

Users will not attempt to read, download, distribute or copy any data from any networks that do not belong to them without proper consent. We reserve the right to cease your services and take any legal action required. It is also your responsibility to comply with any data protection laws.

Any threats to any users or any material on websites that is threatening to others is prohibited. Any websites that contain threatening material will be removed. Verbal abuse, which includes but not limited to swearing, inappropriate  tone of voice, suggestions of a sexual nature etc, to Turbo Solutions Internet Communications Ltd staff will also not be tolerated and action will be taken

Using any of our services for an illegal purpose is strictly prohibited. This includes illegal file sharing; any users doing this will be warned and should they persist we reserve the right to block or even cease their account.

You must not masquerade as another company or person. This includes email “spoofing”

This is strictly prohibited. Any content found on websites or emails sent with such content will result in the account being ceased without warning. Legal action may also be taken if necessary.

You may not resell or sublet any of our services without prior company consent.

You must obey all copyright laws and not infringe any copyright. It is the clients responsibility to make sure that they do not use any copyrighted material on websites or other means without prior consent of the owners.

You must not use any of our services in a way to disrupt other internet users. It is the client’s responsibility to maintain their networks and keep them secure. It is the client’s responsibility to ensure adequate firewalls and anti-virus protection is in use.

We do not tolerate spam on our services which includes, but is not restricted to, the mass mailing of unsolicited e-mail, junkmail, the use of distribution lists (mailing lists) which include persons who have not specifically given their consent to be placed on such a distribution list, or any illegal or offensive purposes. We use anti-spam software on our email system. Any user sending a large number of emails will be notified of possible spamming, and the account will be blocked, should this persist we reserve the right to terminate services without notice. They will also be reported as a spammer.

We take all abuse seriously. Should you believe that someone has violated this AUP then please send an email to abuse@allfastaccess.com Please also send evidence of the abuse e.g. copies of emails, firewall logs etc.

We will look into all reports of abuse and may take one of more of the following actions:

1. Verbal or written warnings

2. Suspension of services

3. Cease services where we have previously issued such warnings or suspended services

4. Invoice the customer for administration costs or re-activation of services

5. Report abuse to the authorities which may result in legal action

If a users account gets blocked due to inappropriate behaviour, they will be required to continue to pay their monthly invoices and Turbo Solutions Internet communications Ltd reserves the right to charge any fees to reactivate the blocked account. No MAC codes will be generated during this period.

Terms and Conditions | Acceptable Usage Policy | Privacy Policy | Code of Practise | Contact | News | Affiliates | Support